3BN FAQS

What is your return policy? (US) 

We are happy to assist in the return of all items that are not Final Sales. As long as the item is in new condition, in the original packaging, with tags attached, and within 30 days of the delivery, it can be returned. Our return label is a flat $5 fee that is deducted from the refund and if you use your own we will not deduct anything from the refund.

SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

If you would like to use your own label, you must include your order number inside and outside of the package, the reason for the return, and save the tracking information in case it’s needed. You can mail it to the address here:

adsprogress Returns

Order # (insert order ID here)

20 Granville Circuit,

999077, Tsimshatsui Hong Kong +852 92906729


We send refunds to the original payment for processed and approved returns. Once we've received your return, it'll take us a few days to get it processed, but don't worry, you'll get a confirmation email once it's done!


How do I return an order from Canada? 

We offer easy returns for our international customers too! You have 30 days from the date of delivery. Please double-check before shipping that the item isn’t a Final Sale. No Final Sale items are eligible for refund or store credit. Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items. 

All International returns need to be shipped back to us at the below address. You must include your order number inside and outside of the package, the reason for the return, and save the tracking information in case it’s needed. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation. 

adsprogress Returns

Order # (insert order ID here)

20 Granville Circuit,

999077, Tsimshatsui Hong Kong +852 92906729


How do I request a return? 

You can use our Returns Portal HERE to set up your return. We are also happy to set it up for you if you let us know the reason for the return (too small, too big, not what I expected, etc.).


Do you sell Gift Cards?

We do! They come in increments of $25, $50, $100. You can find them HERE.


Where do you ship from and where are you located? 

We are based out of and ship from 999077, Tsimshatsui.


Do you have any Brick & Mortar stores?

No we don’t. We started as a brick & mortar store then switched to online only, you can read all about our journey in OUR STORY.


How long will it take for my order to ship?

Economy Shipping: 4-8 business day processing time

Expedited: 3-5 business day processing time

Express: Placed before 1 pm PST - 2 business day processing time


How long will it take to receive my order (US) 

Economy Shipping (DHL or FedEx to USPS): 5-10 business days

Expedited (USPS Priority): 2-7 business days. Varies by how far they are from 999077, Tsimshatsui.

Express (FedEx): 2-day

Unfortunately, we are not able to influence the shipping speed once the package leaves our facility


Do you ship internationally? 

We ship to the US & Canada


Can I exchange? 

We do not do traditional exchanges since many of our items sell out before we receive the return. If you feel you need a different size we suggest purchasing the new size quickly and returning the original, as long as it’s not a final sale item.


What if I received something damaged/defective? 

If you receive a damaged, missing, or incorrect item please notify us within 3 days of receipt. All damaged items must have tags still attached and be in unworn condition in order to be replaced. Any damages resulting in customer cutting package with scissors, washing incorrectly, and/or cutting garments, unfortunately, will not be replaced.


What if my order is lost or stolen? 

We are not responsible for lost or stolen packages but we will do our best to make this right.


If the order's tracking has paused, there must be 15 business days with no tracking before replacing/refunding.


If the package is marked delivered, there must be 7 days before replacing/refunding.


What items are considered Final Sale? 

There’s a little pink call-out on the product page of every final sale item, in your bag when checking out, and listed in Black on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include:  

Outfit Of The Week

Intimates

Most Jewelry

Leather Accessories including leather cuffs

Face Covers

Hats

Hair Accessories

All items ending in $.99 at the time of purchase


Can I apply a promotion to my previous purchase? 

We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not permanent price change, we are unable to honor any price adjustments for orders placed outside of 24 hours. If you did purchase the item with this time frame we are happy to issue you a refund for the price adjustment.

Missed coupon codes can be applied after the order if reaching out within 24hrs. Be sure to provide the missed code when reaching out.

 

Can I use coupon codes with other promotions?

Coupon codes and promotions, unless otherwise stated, cannot be combined or stacked.


What payment methods do you accept?

All major credit cards, PayPal, AfterPay, and Shop Pay.


Can I change/cancel my order after purchasing?

Please be sure to check it twice! Once an order is placed, we have 30 minutes to attempt any adjustments to the order or cancel it during our working hours. There are times we may be able to catch an order outside of the 30 minutes, so please reach out asap if you’d like to attempt an adjustment of any kind. Note, outside of our Customer Experience hours we won’t be able to stop/change/cancel any orders.


What currency is displayed?

EUR - We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a promotion code on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any item(s) purchased.

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