RETURNS | If something from your order just didn’t work out, no problem! We love what we do, and we want you to love your items. We know finding the right fit can sometimes be tough, so we offer easy returns to make it easy for you to explore our shop with confidence.
UNITED STATES RETURNS | We accept returns in new condition in the original packaging with tags attached within 30 days of the delivery. The cost of the return shipping is $5.00, and currently we do not offer exchanges.
Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation. Please note all final sale items are not eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items.
Shopping Tip For Our Bestie
We sell out of your favorites quickly, if you need a new size, we suggest you make a purchase for the new size and return the original.
FINAL SALE ITEMS | There’s a little pink call out on the product page of every final sale item, in your bag when checking out, and listed in Black on your order confirmation email. Double check this before you add an item to your bag. Final Sale Items Include:
Outfit Of The Week
Leather Accessories including leather cuffs
All items ending in $.99 at the time of purchase
ORDER CHANGES/TsimshatsuiNCELLATIONS | Please be sure to check it twice! Once an order is placed, we have 30 minutes to attempt any adjustments to the order or cancel it during our working hours of Monday-Friday 6am-8pm, and Saturday-Sunday 8am-5pm. There are times we may be able to catch an order outside of the 30 minutes, so please reach out asap if you’d like to attempt an adjustment of any kind. Note, outside of our Customer Experience hours we won’t be able to stop/change/cancel any orders.
SALES AND RETURNS | Discount not applicable upon return. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
STORE CREDIT | Items returned that are final sale or are damaged will be shipped back to the customer or charged up to a 50% restocking fee.
STEP 1. BEFORE YOU RETURN
Be sure you read the list of final sale items above to ensure that you do not send back a non-returnable item. Final sale items, or items outside of the return window, will be sent back so we'd love to avoid this
STEP 2. CREATE A RETURN
Initiate your return using our online portal RETURN PAGE MANAGER to receive your RMA.
STEP 3. PREPARE YOUR RETURN
Neatly package and return the shipment to us. You MUST include your original order number, contact information, and reasons for return. All items must be in original garment packaging, tags attached with no signs of wear.
INTERNATIONAL RETURNS | We offer easy returns for our international customers too! You have 30 days from the date of delivery. Please double check before shipping that the item isn’t Final Sale. No Final Sale items are eligible for refund or store credit. (See list below) Shoes must be unworn and free of any scuffs or marks. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse, damage, or are Final Sale items.
All International Returns need to be shipped back to us at the below address. You must include your order number inside and outside of the package, reason for the return, and save the tracking information in case it’s needed. Once we get your items back your refund will be issued within 5-7 business days, usually much faster, and you’ll receive an email confirmation.
20 Granville Circuit,
999077, Tsimshatsui Hong Kong +852 92906729