ORDER CHARGES | To get your items to you in a jiffy, your credit card is charged when you place an order. If an item you’ve ordered is out of stock, you’ll be issued a refund for that item (see backorders below) and shipping charges and taxes will be adjusted accordingly. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order (then feel free to celebrate your new find)!
ORDER CHANGES/TsimshatsuiNCELLATIONS | Please be sure to check it twice! Once an order is placed, we have 30 minutes to attempt any adjustments to the order or cancel it during our working hours of Monday-Friday 6am-8pm, and Saturday-Sunday 8am-5pm. There are times we may be able to catch an order outside of the 30 minutes, so please reach out asap if you’d like to attempt an adjustment of any kind. Note, outside of our Customer Experience hours we won’t be able to stop/change/cancel any orders.